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Hospitals need to maintain the performance of health services provided in efforts to improve services quality. Comprehensive service assessment can be done by self-assessment based on the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE). The purpose of this study was to analyze Hospital X services based on Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) in an effort to improve service quality. The method used is literature review on relevant articles from several databases, namely from PubMed, Science Direct, Sage Journal and Google Schoolar. Based on the literature review conducted, there are seven criteria in MBCfPE including leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operation focus; result. The application of MBCfPE has a significant effect on organizational performance. In addition, by using MBCfPE it can be seen the position of the organization and the criteria that most influence the performance of the organization so that it can immediately determine the priority of improvement criteria to improve the quality of its services. The recommendation that can be given is that Hospital X can implement MBCfPE on performance appraisals to improve the quality of services at the hospital

Hospital Services Quality; Malcolm Baldrige Criteria for Performance Excellence; Service Improvement